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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ana Cardona

October 22, 2024

5  out of  5
rating by Ana Cardona
"Excelente Trabajo muy amable Jose Y muy satisfecha con su servicio gracias"
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Keisha’s_ yt

October 21, 2024

5  out of  5
rating by Keisha’s_ yt
"Hose and Maria was the ones that helped me , I really appreciate you guys."
We responded:
"Thank you for allowing our office to help you and for giving Jose and Maria such a great review. We appreciate your business. "
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Ivan Lara

October 21, 2024

5  out of  5
rating by Ivan Lara
"Buena asistencia"
We responded:
"Thank you for the 5 star review! We value your business!"
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Sonia Palka

October 17, 2024

5  out of  5
rating by Sonia Palka
"I called and spoke with Jose Luis, very friendly and knowledgeable. Great doing business with him!!"
We responded:
"I'm so glad Jose helped you with your insurance. We really appreciate your review and for trusting us with your insurance needs. "
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Miguel Bustamante

October 10, 2024

5  out of  5
rating by Miguel Bustamante
"I'm a returning customer to Sandi Bausman after recently moving back to the NOVA area. I had another great experience setting up car and rental insurance with Jose. He is knowledgeable on the various insurance options, and offers great guidance on what will best fit my needs. Also, he set up my insurance with a quick turn around, as I needed it the next day."
We responded:
"I'm so glad you returned to our State Farm office after coming back to NOVA! I'm happy Jose was able to help you and we hope to work with you for many years to come!"
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Anthony K. Cruz

October 9, 2024

5  out of  5
rating by Anthony K. Cruz
"Finally changed my insurance bundle from USAA to State Farm after 40 years. Better coverages with better premiums. Sandi, Josè and her team were very helpful. Great follow-ups. Nice to finally walk into an office and next to house too. Wow! Highly recommended."
We responded:
"Thank you for trusting our office with your auto and home insurance. We appreciate your kind words and for selecting us to help you with your insurance needs. We look forward to serving you for many years to come!"
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Ruby Caple

October 8, 2024

5  out of  5
rating by Ruby Caple
"Jose from State Farm is outstanding and is very customer service focused! He responds quickly and is very knowledgeable!"
We responded:
"Thank you Ruby for your wonderful review of our office. Our goal is to deliver excellent customer service and I'm happy that Jose delivered. "
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Monique Acosta

September 25, 2024

5  out of  5
rating by Monique Acosta
"I had the pleasure of speaking with Jose Bustamant. He provided me with the best customer care and service. He was professional and exceptionally kind. I highly recommend."
We responded:
"Thank you for trusting our office with your insurance needs. I'm happy that Jose provided you with excellent customer service. We appreciate your business! "
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Richard Jefferson

September 24, 2024

5  out of  5
rating by Richard Jefferson
"I recently had the pleasure of working with Mr. Jose to set up my insurance, and I couldn’t be happier with the experience. From the moment we first spoke, Mr. Jose was incredibly knowledgeable, patient, and attentive to my needs. EXCELLENT EXPERIENCE!"
We responded:
"Thank you Richard for your wonderful review of our office and Jose. We value your business and we appreciate you trusting our office to help you with your insurance needs. "
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Jaime Hernandez

September 19, 2024

5  out of  5
rating by Jaime Hernandez
"Jose was outstanding customer service explained everything step to step offer the best options ever"
We responded:
"Thank you for the great review you are giving Jose and my office. I'm happy that Jose helped you with your insurance. We appreciate your business!"
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Julie Reyes

September 19, 2024

5  out of  5
rating by Julie Reyes
"Muy satisfecha por excelente servicio"
We responded:
"Thank you for your review and I'm so happy that you are satisfied with the service you receive at our office. Thank you for trusting us with your insurance needs. "
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blanca mojica

September 17, 2024

5  out of  5
rating by blanca mojica
"Jose es muy amable estoy muy satisfecha"
We responded:
"Thank you Blanca for your review of our office. We appreciate your business and I'm happy that you are satisfied with our service."
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Alberto Zepeda

September 8, 2024

5  out of  5
rating by Alberto Zepeda
"Agradecer enormemente a Jose Bustamante por el excelente servicio y atencion brindada durante el proceso de poliza para mis autos!"
We responded:
"Thank you for allowing us to insure your vehicles! I am so happy that Jose provided you with excellent service!"
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Francisco Bu

September 6, 2024

5  out of  5
rating by Francisco Bu
"José Bustamante , eres una excelente persona ! Gracias por tu ayuda bro"
We responded:
"Thank you for trusting Jose to help you with your insurance needs. We appreciate your business!"
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sunny shahi

September 3, 2024

5  out of  5
rating by sunny shahi
"Leticia, the manager working with Sandi, was tremendously helpful with my questions and concerns getting me an insurance with just what I needed. Her answers with details plus prompt response was on point."
We responded:
"Thank you Sunny for your wonderful review of Leticia and my office. I'm so happy that Leticia answered your questions and addressed your concerns. We appreciate your business! "
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Bill Dane

August 9, 2024

5  out of  5
rating by Bill Dane
"Outstanding service and advice. I've already recommended Sandi to friends and family. Can't say enough good things about her!"
We responded:
"Thank you Bill! I appreciate your kind words and for your referrals! We look forward to helping you with your insurance needs for many years to come!"
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Aric Sherwood

August 7, 2024

5  out of  5
rating by Aric Sherwood
"When my old homeowner's insurance raised my rates for the second year in a row, I started my search. I landed on Sandi's website and got lashed up with Marielos. Not only were the rates on my homeowners SUPER competitive, the process of switching my homeowners, auto, and umbrella policies could not have been easier. Great, personalized customer service that you don't get these days."
We responded:
"I'm so glad that Marielos took such good care of you and helped you with your homeowner's insurance. She does enjoy helping customers like yourself. Thank you for choosing our office!"
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Manuel Barrios

August 7, 2024

5  out of  5
rating by Manuel Barrios
"5 stars for José Bustamante, exceptional customer service and quite knowledgeable of the insurance products State Farm offers. He's very professional handling my requests and provides answers in a timely manner. Without a doubt, I recommend him for a great customer service experience."
We responded:
"Thank you for your kind words regarding Jose and our office. We enjoy helping our customers and strive to provide excellent customer service. Thank you for your business. "
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Heidi Dunn

August 7, 2024

5  out of  5
rating by Heidi Dunn
"I recently had to make multiple changes to my policy and Marielos was helpful and responsive. I have been with Sandi for years and she is always helpful."
We responded:
"I'm so glad Marielos helped you with your recent changes to your policies. We love that you have been a customer of ours for many years. Thank you for your continued support. "
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Kari A.

August 7, 2024

1  out of  5
rating by Kari A.
"I’ve had this agent Sandi Bausman since November of last year. I’ve tried to get assistance from her on 3 occasions and she has not responded except for the last time when I asked how to change my agent. She was not interested in why I wanted to change my agent and when I told her why I wanted to again no response. This has been one of the worst experiences I’ve had with State Farm. I’m gonna try another agent and see how that works out before I change insurance companies all together."
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yaquelin castellon

July 31, 2024

5  out of  5
rating by yaquelin castellon
"Thank you Mr. Jose and welcome back, we always have answer from you when we need it. Thank you again Mr. Jose 👍🏼 I think in general , in my opinion, the each policy should be based on our record driving the price cus especially now is so much drivers are texting or using the phone on road."
We responded:
"Thank you for your nice review of our office and Jose. We appreciate you trusting us to help you with your insurance needs. "
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wassmer amanda

July 26, 2024

5  out of  5
rating by wassmer amanda
"I had the pleasure of working with Jose, a State Farm insurance agent, and I couldn't be more impressed with his service. As a new driver, I was initially overwhelmed by the process of choosing the right insurance. Jose went above and beyond to guide me through each step, explaining policies in a clear and concise manner and answering all of my questions with patience. His expertise and friendly demeanor made the experience stress-free and informative. Thanks to Jose, I now feel confident and well-informed about my insurance choices. I highly recommend him to anyone in need of reliable and personable insurance assistance."
We responded:
"As a new driver, I know it must be very overwhelming purchasing auto insurance. It is important to understand your coverages and understand how they work. I'm happy to hear that Jose helped you with your auto insurance decisions. Thank you for choosing our office for your insurance needs. "
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Lizeth Alvarado

July 19, 2024

5  out of  5
rating by Lizeth Alvarado
"Jose was a lot of help and guided me through the whole process of updating my account. He was very informational and made me feel at ease with the process! Thank you Jose for your exceptional customer service!"
We responded:
"I'm so glad that Jose delivered exceptional customer service to you. We thank you for your business. Please reach out to us if you need anything. "
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Khamil Tinoco

July 19, 2024

5  out of  5
rating by Khamil Tinoco
"Excellent customer service. Really helpful."
We responded:
"Thank you for choosing our office! We appreciate your kind review and look forward to delivering excellent customer service to you for many years to come. "
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Rania Jaareh

July 9, 2024

5  out of  5
rating by Rania Jaareh
"Very professional and experienced of their work it was such a great experience with professional employees….i am thankful for dealing with this company ….thank you…"
We responded:
"Thank you for choosing our office for your insurance needs. I am thankful for your kind words and your great review. Please reach out to us anytime if you need anything. "